'Sensitive Care' Solid Shampoo & Conditioner Sample Pack | Selection for Delicate Scalps | 120g

1. Can I return or exchange a product if I’m not satisfied?

Yes! We offer free returns or exchanges within 30 days of receiving your order.

2. What are my options for a return?

You can choose to receive:

• Store credit

• A different product

• A refund to your original payment method

3. Are there any exceptions to the return policy?

Yes. Returns are only available for first-time purchases of a product. If you have previously purchased and returned an item, it cannot be returned again.

4. How do I initiate a return or exchange?

Simply email us at agne@kleinsorganic.com AND david@kleinsorganic.com to start the process.

5. How long does it take to receive my refund, replacement, or store credit?

Once we process your return, you can expect to receive your funds, replacement product, or store credit within 5-7 business days.

6. Do you charge any shipping or restocking fees for returns?

No, we cover all return shipping and there are no restocking fees.

1. How long does it take to receive my order?

If your item is in stock, it will be dispatched within 1-2 business days. Shipping then takes 2-3 business days, so please allow 3-5 days in total for delivery.

2. What should I do if my order hasn’t arrived after 5 days?

If your order hasn’t arrived within the estimated timeframe, feel free to contact us for an update at agne@kleinsorganic.com or david@kleinsorganic.com.

3. Do you charge for shipping?

Yes we do, this will be calculated at the checkout stage based on the address you provide.